The following is a letter from the Canada Revenue Agency (CRA), outlining the various options available to those who have received a denial letter regarding their application for the Disability Tax Credit (DTC). In addition to these options provided by the CRA, we’d like to remind you that we are also always here to help in any way we can. You can call our Family Experts via our FREE Helpline (1-844-311-7526) or send us an email at We’ll happily answer any questions you may have regarding the Disability Tax Credit (DTC) or the Registered Disability Savings Plan (RDSP) and will provide you with advice, tips, information, and guidance through the entire process of applying for the DTC and opening an RDSP.

We also invite you to attend any of our free RDSP Information Sessions or Tele-Seminars (to view available sessions, click here).

To stay up to date on our events, services and offerings, please follow us on social media!

Original letter from the CRA:

Did you or someone you know receive a denial letter for a Disability Tax Credit application?

Canadians whose Disability Tax Credit applications have been denied have the following options to follow up regarding an application.

You can call the Canada Revenue Agency (CRA) to ask any questions or to discuss your application. Please call 1-800-959-8281 if you are in Canada or the United States. From anywhere else, please call 613-940-8495. The CRA accepts collect calls. If you use a teletypewriter, call 1‑800-665-0354 during regular hours of service.

If your medical situation has changed, request a review of your application by contacting the CRA in writing. Include relevant medical information that you have not already sent (new or updated medical reports or a letter from a medical practitioner who is familiar with your situation).

You are also entitled to file a formal objection to appeal the decision no later than 90 days after the Canada Revenue Agency mails the notice of determination. For more information about this process, visit, File an objection – Income tax.

The CRA reviews all Disability Tax Credit applications it receives.

For more information, please visit the Disability Tax Credit webpage on


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